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Friday, October 30, 2009


"Outside of the privacy of your own home, all speaking is 'public speaking'. There is no such thing as 'private speaking'."

-- Patricia Fripp

"Speak softly. If you really want to be heard, lower your voice."

-- Terri Levine

"Think before you speak, and then speak clearly and distinctly. Face the customer directly, lean forward, smile and relax."

-- Brian Tracy

"I have to laugh when I hear the term 'soft skills'. There is nothing soft about learning how to communicate, how to give constructive feedback, or how to negotiate with a union, employees or customers." ?

--Peggy Klaus

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