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Monday, March 11, 2013

Circulation Desk Training

Information Desk Training, 2011. University of South Dakota, University Libraries

I think this is a good video with both negative and positive examples. Information desk or circulation desk in the library are the first point library users visit, and the SMILE technique highlighted in the video is a great summary for all to remember!

To skip the bad example, play from 1.25 mins onwards!

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