On personal responsibilty

"You are responsible, or it won't get done. There's a fine line between taking it personally, and handling it personally. Individual responsibility leads to happy customers. Do you take responsibility or try to pass it off?"

-- Jeffrey Gitomer


"You can't change what you don't acknowledge."

-- Phil McGraw


"We are taught you must blame your father, your sisters, your brothers, the school, the teachers - you can blame anyone but never blame yourself. It's never your fault. But it's always your fault, because if you wanted to change, you're the one who has got to change. It's as simple as that, isn't it?"

-- Katherine Hepburn


"Refuse to make excuses or blame others. The leader always says, 'If it's to be, it's up to me.' "

-- Brian Tracy