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Monday, October 14, 2024

My experience in sourcing printed copy of TaF.tc course notes

I am currently attending a Taf.tc course using the new skills future fund ($4000) released by government in mid 2024.

The course entitled (SCTP) Advanced Certificate in Digital Retail consist of 10 Modules and I am half way through now.

I find the course contents useful and relevant.

I have recommended many friends to attend this course and senior counterparts are concern about having to read all the ebooks, ppt and e-notes as printing was disabled from the Taf.tc Talent interface. 

I had retinal tear some years back and had a laser treatment to seal it. Lately, I was diagnosed with AMD (Age-related Macular Degeneration) and severe dry eyes by Dr Chris Lim, NUH Eye Centre.

FYI:

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Age-related macular degeneration (AMD) is the leading cause of blindness in men and women over age 50.

Even though AMD is common among older people, it’s not as well known as cataracts — another eye disease that occurs more often with age. But while cataracts can be treated and “cured,” there’s no cure for AMD. Instead, people who have AMD require treatments that help slow the progression of the disease.

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I am concerned about macular degeneration. Hence cutting down screen time is one of the way I can do at this juncture.

I appeal to Taf.tc for printed copy at my own cost and was advised to have official certification on my eye issues.

I thought it was an easy task as a letter of reference can be issued within minutes.

Hence I went to NUH Eye Centre personally, yet I was told that seeing Dr Chris Lim in person without an appointment is not possible, the only way for me to get a written reference is to email the eye_surgery@nuhs.edu.sg

(Appended below is the lengthy email communication log, in reverse chronological order.)

In summary, to satisfy a simple request from TaF.tc, I have to spend more screen time on writing email, and have my request directed to Group Medical Records Office, NATIONAL UNIVERSITY HOSPITAL and was asked to pay $120 to have a written report...

My eyes was tired by all these email processes which is overwhelming for someone with AMD.

I am grateful for the staff at TaF.tc for their kind considerations and assist me to sail through the modules so far.

With my experience, I would like to recommend the followings:

1. TaF.tc may follow supermarkets' policy to let learner/trainee an option of printing the learning resources at their own cost, no medical reference is required)

Following government directive to have a paperless courseware can be put into practice in a flexible way, i.e., learners with special needs can just do their own printing with a simple "key" to unlock the print function...

I hope my case and my recommendation could be considered by TaF.tc.


2. Eye Surgery Centre should differential the request of "a simple notes/letter of reference to a training Centre" from a full medical report and lower or waive the charges of $120 which is way too high in this case.

I hope It will be a blessing to all parties in future and the pain on my eyes to blog this will help others save the hassle I had experienced.

I am having the thought of seeing my MP to share my experience, yet still find it a bit trivial as she may have more important task for her valuable time.

 

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On Mon, 14 Oct 2024 at 16:08, Dexterine Ho

<dexterine@yahoo.com> wrote


Hi, 


Just noted this reply today!

My eye is really too tired to spot your reply earlier, as I try to cut down screen time.

Please note that I am not getting a medical report, only a letter or a note to tell Taf.tc that I have ADM and reading on screen for too long will be an issue.

The training centre already is looking into my appeal and considered my case. 

A letter or a short note from Dr Chris Lim to support my appeal is good enough.

Your charges for $120 for medical report is a bit over rated and I am appealing to you to waive it. 

Please note that I am not asking for a full medical report to forward to other medical agency for their reference.

Appreciate your kind consideration.

At the meantime, I am thinking of see my MP, to share with her my experience in this case and hope something can be done to help others with the same situation to ease the process and cut done cost and work in a simple appeal like this.

I will share my experience on this incident on my blog and will update you soon!

Thanks!

Your sincerely,

Dexterine Ho Soo Miang 



On Wed, 11 Sept 2024 at 13:31, NUH Medical Records Office (NUH)
<nuh_medical_records@nuhs.edu.sg> wrote:

Dear Madam,

 

Thank you for your email.

 

We are connected via the Eye Surgery Centre.

 

Your request is suited for a medical report application.

 

To proceed, please follow the attached guide to submit your request (together with payment) via the NUHS App.

 

You may submit the request based on the below information.

 

Visit Date

Purpose of Application

Personal record

Medical Report Type

Ordinary medical report

Department

Eye

Charges

$120.00

 

 

To align with the direction for seamless online application, we will proceed upon receipt of the request via the NUHS application.

 

Thank you.

Norelela Abdullah

Group Medical Records Office
NATIONAL UNIVERSITY HOSPITAL
5 Lower Kent Ridge Road, Kent Ridge Wing Level 1, Singapore 119074
www.nuh.com.sg
NUH Facebook | Instagram | LinkedIn | YouTube

 

From: Eye Surgery Centre (NUH) <eye_surgery@nuhs.edu.sg>
Sent: Tuesday, September 10, 2024 8:46 AM
To: NUH Medical Records Office (NUH) <nuh_medical_records@nuhs.edu.sg>
Subject: FW: Dr Chris Lim: Eye condition of Ho Soo Miang

 

Dear MRO,

 

Kindly assist with the request below as per Dr Chris’s advice.

 

Thank you.

 

Best regards,

 

Chua Mei Qin

Patient Service Associate, Eye Surgery Centre NATIONAL UNIVERSITY HOSPITAL

5 Lower Kent Ridge Road, NUH Medical Centre, Level 17, Singapore 119074

 


Sent: Monday, September 9, 2024 1:10 PM
To: Eye Surgery Centre (NUH) <eye_surgery@nuhs.edu.sg>
Subject: Re: Dr Chris Lim: Eye condition of Ho Soo Miang

 

Yes please ! Best Chris


From: Dexterine Ho <dexterine@yahoo.com>
Sent: Thursday, September 5, 2024 10:43 PM
To: Eye Surgery Centre (NUH) <eye_surgery@nuhs.edu.sg>
Cc: TaF.tc ...

 


Subject: Re: Dr Chris Lim: Eye condition of Ho Soo Miang

 

Please be cautious.
Email is from outside of your organization.
Do not click on links or open files if unsure of sender.

 

 

 

On Thu, 5 Sept 2024 at 18:49, Dexterine Ho

Dear Staff at Eye-Surgery,

 

Kindly direct this letter to Dr Chris Lim.

 

Dear Dr Chris Lim,

 

As I am currently attending a SCTP Certificate Course at TAF.tc using the new skills future fund, and the next Module is commencing on 7 Sept 2024, Saturday.

 

As I have retina tear some years back, and was diagnosed to have AMD (Age-related macular degeneration) by you some months back, attending the course and looking at the PPT/course notes for long hours made my eyes feel rather painful, tired and dry... even I apply eye drops constantly.

 

I had make request to the organizer TAF.tc to print the notes at my own cost (10 cents per page), yet the request can only be considered if there is certification and verification from the Eye Doctor/Specialist.

TAF.tc PPT/course notes cannot be printed by us directly as TAF.tc set the online interface to read only mode. It disabled all the print and down load functions. 

 

I had gone through 3 Modules out of a total of 10 Modules by now

 

Doing courseworks and preparing for assessments required learner to stare at the lap top computer/Mac book air for long hours. The after effects is eye pain and dye eyes for days.

 

Hence, may I ask for your kind help by issue a note via email to TAF.tc.

 

Thanks in advance for your kind attention and assistance!

 

Sorry that I have to trouble you even though I know you are very busy throughout your working hours helping patients with different kinds of eye issues.

 

 

Your sincerely,

 

 

Soo Miang

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Ho Soo Miang

 

PS

1. The TAF.tc courses mostly run on Saturday from 9am to 6pm Or from 7pm to 10pm on some weekdays.

 

2. My next eye appointment is in Jan 2025.

 

3. Hope my eye condition will not badly deteriorate... when I see you next year!

 


Important: This email and its attachments are confidential and may be privileged. If you are not the intended recipient, please notify the sender and delete it immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person without prior written permission. Thank you.


Important: This email and its attachments are confidential and may be privileged. If you are not the intended recipient, please notify the sender and delete it immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person without prior written permission. Thank you.


Important: This email and its attachments are confidential and may be privileged. If you are not the intended recipient, please notify the sender and delete it immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person without prior written permission. Thank you.


Important: This email and its attachments are confidential and may be privileged. If you are not the intended recipient, please notify the sender and delete it immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person without prior written permission. Thank you.